FAQs
Answers to Your Questions
1. How long does shipping take? Orders are typically processed within 1–3 business days. Shipping usually takes 7–15 business days, depending on your location. Once your order ships, you will receive a tracking number via email to follow your delivery.
2. Do you offer worldwide shipping? Yes. We ship to most countries worldwide. Shipping times may vary depending on your region.
3. How can I track my order? Once your order is shipped, you will receive a tracking number by email. You can track your order anytime on our Track Order page.
4. What payment methods do you accept? We accept secure payments through:
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Credit Cards (Visa, Mastercard, etc.)
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Debit Cards
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PayPal
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Other secure payment providers available at checkout All payments are encrypted and protected.
5. Can I cancel or change my order? Orders can be cancelled or modified within 12 hours of placing them. After this period, your order may already be in processing and cannot be changed. Please contact our support team immediately if you need assistance.
6. What if I receive a damaged or wrong product? If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our support team will help you with a replacement or refund.
7. Do you accept returns? Yes. We offer a 30-day return policy for unused items in their original packaging. To start a return, please contact our support team with your order number.
8. Are your products high quality? At Digital Beauty Lab, we carefully select products that meet our quality and safety standards. Every product goes through a quality check before shipping.
9. Why didn’t I receive my order confirmation email? Sometimes emails may land in Spam or Promotions folders. If you still cannot find it, contact our support team and we will resend it.
10. How can I contact customer support? You can contact our support team anytime through our Contact page or email us directly at contactkq2e@gmail.com. We usually respond within 24 hours.